Shipping and Delivery Terms

Last updated: August 2026

These Shipping and Delivery Terms explain how orders from b-tech are shipped, which delivery times may apply, and what must be considered in connection with international shipments, customs clearance, or failed deliveries.

1. Shipping from Switzerland

All physical products ordered through btech-shop.com are shipped from Switzerland.

Shipping is generally carried out by Swiss Post and includes tracking.

The shipping options available for an order and any applicable shipping costs are displayed before the order is completed.

2. Order Processing and Shipping

We process and dispatch orders as quickly as possible.

For products that are in stock, the delivery or shipping information stated on the product page or during the ordering process applies.

Once an order has been dispatched, the customer receives a shipping confirmation. Where available for the selected shipping method, this confirmation includes the relevant tracking information.

3. Delivery Times

The delivery times stated on btech-shop.com indicate the delivery period that can normally be expected under ordinary circumstances.

Despite careful planning, deliveries may be delayed in individual cases, in particular due to:

• delays caused by the transport service provider,
• customs clearance or import inspections,
• public holidays or exceptionally high shipping volumes,
• force majeure,
• measures imposed by authorities, or
• other circumstances outside our direct control.

Any mandatory statutory rights of the customer in the event of delayed or failed delivery remain unaffected.

4. Out-of-Stock Products and Pre-Orders

Products may remain available for ordering on btech-shop.com even if they are temporarily out of stock.

In such cases, the extended estimated delivery time is indicated on the product page or during the ordering process.

Depending on the product and production batch, this may amount to several weeks.

Orders are generally processed and shipped in accordance with the respective availability.

If the expected availability changes significantly, we will inform affected customers where reasonably possible.

Mandatory statutory rights in the event of significant delivery delays remain unaffected.

5. Delivery Address

The customer is responsible for providing a complete and correct delivery address when placing an order.

Please check in particular:

• recipient name,
• street and house number,
• postal code,
• city,
• country, and
• any additional contact information required for delivery.

If an incorrect or incomplete address has been provided, the customer should contact us as soon as possible at info@btech-shop.com.

As long as the order has not yet been dispatched, we will attempt to correct the address accordingly.

Changes cannot be guaranteed once the order has been shipped.

6. International Deliveries

For deliveries outside Switzerland, the goods are imported into the respective destination country.

Customs and import formalities may therefore be required.

The recipient is generally responsible for importing the shipment, cooperating as required with customs clearance, and paying any import charges levied in the destination country.

b-tech has no control over the processing times of foreign customs authorities or transport service providers.

7. Import VAT, Customs Duties, and Import Charges

b-tech currently does not charge VAT on goods sold through btech-shop.com.

For deliveries outside Switzerland, additional costs may arise in the destination country.

These may include in particular:

• import VAT,
• customs duties,
• customs clearance or processing fees,
• fees charged by the transport service provider, and
• other official or import-related charges.

These amounts are not included in the purchase price charged by b-tech and are not collected by b-tech.

The recipient bears these costs and pays them directly to the competent authority, transport service provider, or another third party involved in the import process.

The exact amount depends in particular on the destination country, the value of the goods, and the applicable import regulations. b-tech therefore cannot provide a binding advance estimate of these costs.

8. Customs Clearance and Cooperation by the Recipient

For international shipments, customs authorities or transport service providers may request additional information or payments from the recipient.

The recipient is responsible for completing any necessary and reasonable import formalities in due time and for paying the requested import charges.

Delays in customs clearance may result in a correspondingly later delivery.

If a shipment cannot be imported or delivered because the recipient fails to provide the required cooperation, it may be returned to b-tech by the transport service provider.

9. Unpaid Import Charges

If import VAT, customs duties, processing fees, or other amounts required for import are not paid by the recipient, delivery may be refused or the shipment may be returned to b-tech.

Failure to pay import charges does not automatically constitute the exercise of a statutory right of withdrawal.

If a consumer wishes to exercise a statutory right of withdrawal, this should be expressly declared via our online withdrawal function or by another method described in our Right of Withdrawal Notice.

10. Refusal of Delivery

If acceptance of a shipment is refused, the transport service provider may return the goods to b-tech.

A mere refusal to accept delivery does not automatically constitute a statutory withdrawal where applicable law requires a clear declaration of withdrawal.

Once the goods have been returned, we will inspect the goods and review the reason for the failed delivery.

Where the failed delivery is attributable to the customer and mandatory law does not provide otherwise, any actual and verifiable additional costs incurred may be taken into account.

These may include in particular additional return shipping, re-shipping, customs, or processing costs actually charged to b-tech as a result of the failed delivery.

No flat-rate penalty fees are charged.

11. Uncollected Shipments

If a shipment made available for collection is not collected within the period specified by the transport service provider, it may automatically be returned to b-tech.

Failure to collect a shipment also does not automatically constitute the exercise of a statutory right of withdrawal.

Once the shipment has been returned, the same principles apply as in the case of a refusal of delivery.

12. Incorrect or Incomplete Delivery Address

If a shipment cannot be delivered because the customer provided an incorrect or incomplete delivery address, it may be returned to b-tech.

To the extent permitted by law, the customer may be charged for, or such amounts may be taken into account when issuing a refund, any actual and verifiable additional shipping, return transport, or processing costs resulting from the incorrect address.

If b-tech is responsible for the incorrect delivery address, the customer will of course not incur any additional costs as a result.

13. Return of a Shipment to b-tech

If an undelivered shipment is returned to us, a refund is not necessarily issued solely because the shipping status shows “Return to Sender”.

As a general rule, we wait until the shipment has actually been returned and then review:

• the condition of the goods,
• completeness,
• the reason for the failed delivery, and
• whether a statutory withdrawal or another return has been validly declared.

Any refund will then be processed in accordance with the applicable legal provisions and our Return and Refund Policy.

14. Re-Delivery

If a shipment has been returned to us undamaged, re-delivery may be arranged by agreement.

If the original failed delivery was caused by the customer, for example due to an incorrect address, failure to collect the shipment, or incomplete import formalities, the customer generally bears the actual cost of re-delivery, unless mandatory law provides otherwise.

If the failed delivery was caused by b-tech, we will bear the cost of re-delivery.

15. Damaged Shipments

If a shipment arrives visibly damaged, we ask the customer to document the condition of the packaging and the goods where possible and to contact us at info@btech-shop.com.

Photos of the packaging, shipping label, and damaged product may help us process the matter with the transport service provider.

This request does not restrict any mandatory statutory rights.

16. Lost Shipments

If the tracking information shows no movement for an unusually long period or there is reason to believe that a shipment has been lost, please contact us at info@btech-shop.com.

We will review the shipping status and, where necessary, initiate an investigation with the transport service provider.

The customer’s statutory rights in the event of non-delivery remain unaffected.

17. Returns After Delivery

For returns following successful delivery, depending on the reason for the return, the following may apply:

• our Right of Withdrawal Notice,
• our Return and Refund Policy,
• our voluntary 30-Day Money-Back Guarantee, or
• statutory rights relating to defects and warranties.

In particular, the voluntary 30-Day Money-Back Guarantee allows for genuine practical testing and, subject to its terms, provides for return shipping paid by b-tech as well as reimbursement of documented import costs.

18. Relationship to the 30-Day Money-Back Guarantee

The fact that the recipient pays import VAT, customs duties, or other import charges themselves when the goods are originally imported does not prevent the application of our voluntary 30-Day Money-Back Guarantee.

If the goods are first properly accepted and imported and are subsequently returned under our 30-Day Money-Back Guarantee, b-tech will reimburse eligible and documented import costs in accordance with the guarantee terms.

However, a mere refusal of delivery, failure to collect the shipment, or failure to pay import charges is not equivalent to properly exercising our voluntary 30-Day Money-Back Guarantee.

19. Contact

If you have any questions regarding shipping, delivery, or an international shipment, you can contact us at:

Webkon Inh. Breuss
Seestrasse 205
8806 Bäch SZ
Switzerland

Email: info@btech-shop.com

Last updated: August 2026