30-Day Money-Back Guarantee

Effective: August 2026

We want you to be able to do more than simply unpack our products — we want you to be able to genuinely try them.

For this reason, b-tech offers a voluntary 30-day money-back guarantee on all physical products purchased through btech-shop.com.

This guarantee is an additional voluntary benefit provided by b-tech. It applies independently of any statutory rights of withdrawal, warranty rights, or other consumer rights and does not restrict them in any way.

1. Guarantee Period

The 30-day money-back guarantee begins on the day you, or a person designated by you, receives the goods.

If you wish to make use of the guarantee, you must notify us within these 30 days.

Please contact us at:

info@btech-shop.com

Please include your order number so that we can assign the return to your order.

2. You May Genuinely Try the Product

Our 30-day money-back guarantee is expressly intended to allow you to carry out a genuine real-world test of the product.

During the guarantee period, you may use the product as intended, including:

• unpacking it,
• installing it,
• connecting it,
• configuring it,
• trying it in a compatible vehicle,
• testing its functions, and
• using it to a normal extent in order to determine whether the product is suitable for you.

Proper installation and intended use as part of a normal real-world test do not invalidate the guarantee.

3. Normal Signs of Use

Normal signs of use that are unavoidable during careful installation, removal, and real-world testing are covered by our 30-day money-back guarantee.

The product therefore does not need to be completely untouched or in factory-new condition when returned.

However, we expect the product to be handled with reasonable care during the test period.

4. What Is Not Considered Normal Test Use

The voluntary guarantee is not intended to cover avoidable damage or modifications to the product.

The following, in particular, are not considered normal test use:

• heavily scratched, deformed, or damaged housings,
• broken housings or housing components,
• damaged connectors or plug connections,
• bent, broken, or otherwise damaged pins,
• cut, extended, modified, or otherwise altered cables,
• severely crushed, kinked, or otherwise damaged wiring harnesses,
• improper electrical modifications or connections,
• liquid or moisture damage,
• significant mechanical damage,
• damage resulting from clearly improper installation or use,
• unauthorised modifications or tampering with the product,
• missing essential product components or supplied accessories.

5. Damaged or Incomplete Returns

If a returned product shows avoidable damage or components are missing, this does not automatically mean that the entire refund will be denied.

We will inspect the actual condition of the product after receiving the return.

If the damage or incompleteness goes beyond the normal test use covered by our voluntary guarantee, we reserve the right to make an appropriate reduction to the refund corresponding to the actual loss in value.

In particular, the actual condition of the product, whether it can reasonably be restored, and the actual reasonable costs required to restore it will be taken into account.

We do not charge any flat-rate penalty, handling, or restocking fees.

If the product has been damaged or modified by the customer to such an extent that it can no longer reasonably be inspected, restored, or reused, the voluntary 30-day money-back guarantee may be excluded for the affected product.

Mandatory statutory rights remain unaffected.

6. Original Packaging

Where possible, we ask that you return the product together with its original packaging and all supplied accessories.

However, missing original packaging or normal damage to the original packaging alone will not result in the exclusion of our 30-day money-back guarantee.

The product must be adequately protected and securely packaged for return shipment.

7. Free Return Shipping

If you wish to make use of our 30-day money-back guarantee, please contact us first at info@btech-shop.com.

b-tech will cover the cost of the return shipment and will provide you with a return shipping label or another return method arranged by us.

If you use the return method provided or expressly approved by b-tech, you will not incur any return shipping costs.

Please do not return the goods at your own expense without contacting us first. Shipping costs arranged independently or any additional shipping costs will only be reimbursed if this has been expressly agreed with b-tech in advance.

The product must be complete, securely packaged for transport, and returned in accordance with the return instructions provided by us.

8. Refund

Once the returned product has been received and inspected, and provided that the guarantee conditions have been met, we will refund the purchase price paid to b-tech for the returned product.

The refund will generally be made using the same payment method used for the original order, unless otherwise agreed.

When using our voluntary 30-day money-back guarantee, you will not incur any return shipping costs if you use the return method provided or approved by us.

The cost of the original delivery is not additionally refunded under this voluntary guarantee unless expressly agreed otherwise.

This applies exclusively to our voluntary 30-day money-back guarantee. Where a statutory right of withdrawal also applies, different statutory rules may apply to the reimbursement of the original standard delivery costs.

9. Customs Duties, Import VAT, and Other Import Costs

All orders are shipped from Switzerland. For deliveries outside Switzerland, import VAT, customs duties, customs clearance or handling fees charged by the carrier, and other costs directly associated with importing the order may be incurred in the destination country.

These costs are initially paid by the recipient to the relevant authority, carrier, or another third party responsible for processing the import.

If you properly make use of our voluntary 30-day money-back guarantee, we want to ensure that testing the product does not result in a financial risk for you.

For this reason, in addition to the purchase price refundable under this guarantee and the return shipping costs covered by us, b-tech will also reimburse the import costs actually paid by you and supported by appropriate evidence for the relevant order.

These may include in particular:

• import VAT,
• customs duties,
• customs clearance and import processing fees charged by the carrier, and
• other government or carrier charges directly associated with importing the returned goods.

To receive reimbursement, we require suitable proof of payment or charges showing the actual costs paid and their connection to the relevant order.

Only import costs that were actually incurred and paid will be reimbursed. Costs that have already been refunded to the customer by an authority, carrier, or other third party, or that are otherwise reimbursed, will not be refunded again. Double reimbursement is excluded.

If, after receiving reimbursement from b-tech, the customer subsequently receives reimbursement of the same import costs from an authority, carrier, or other third party, the corresponding amount reimbursed by b-tech must be repaid to b-tech.

The reimbursement of these external import costs forms part of our voluntary 30-day money-back guarantee and goes beyond statutory rights. Statutory consumer rights remain unaffected.

10. Distinction From Defective Goods

Our 30-day money-back guarantee does not replace any statutory warranty or